Privacy Policy

This Privacy Policy ("Policy") describes in detail how Khorlynnnnvod ("we," "us," or "our") collects, uses, stores, discloses, and protects personal information when you access or use our website located at khorlynnnnvod.world, visit our physical flower shop, place orders for bouquets and floral arrangements, schedule or receive flower delivery, request custom designs, or otherwise interact with our floristry and flower delivery services. This Policy applies to all visitors, customers, and users of our services. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with this Policy, please do not use our website or provide us with your personal information.

Scope and Applicability

This Privacy Policy applies to all personal information collected by Khorlynnnnvod through our website, in-store interactions, telephone orders, contact forms, email correspondence, and any other channel through which we offer our floristry and bouquet design services. It covers information collected in the United States and may be subject to additional requirements under the laws of your state or country of residence. Where local law imposes stricter obligations, we will comply with those requirements to the extent they apply to our operations.

Information We Collect

We collect information that you provide directly to us when ordering flowers, requesting custom arrangements, scheduling delivery, or contacting us. This may include your full name, email address, telephone number, delivery address, billing address, and any message or gift note you include with an order. When you use our contact form, we collect the name, email address, and message content you submit, as well as your explicit consent to the processing of personal data where required by applicable law. For gift deliveries, we may also collect the recipient's name, address, and phone number when you provide them for delivery purposes.

We may automatically collect certain technical information when you visit our website, such as your IP address, browser type and version, device type, operating system, referring URL, pages visited, date and time of access, and clickstream data. This information helps us improve our site performance, troubleshoot technical issues, and understand how visitors use our content. We may use cookies, web beacons, and similar technologies as described in our Cookies Policy. We do not use this technical data to identify you personally unless it is combined with other information you have provided or we are required to do so by law.

When you place an order, we may also collect payment-related information. Depending on the payment method you choose, this may be processed directly by a third-party payment processor. We do not store full credit card numbers on our servers; we retain only the information necessary to process refunds or address billing disputes in accordance with applicable payment card industry standards.

Legal Basis for Processing

Where required by applicable law, we process your personal information only when we have a lawful basis to do so. Such bases may include: your consent (for example, when you agree to receive marketing communications or accept cookies); the performance of a contract (such as processing and delivering your flower order); our legitimate interests (such as improving our services, preventing fraud, or ensuring website security); or compliance with a legal obligation. If you have questions about the legal basis for a specific type of processing, you may contact us using the details provided below.

How We Use Your Information

We use the information we collect to process and fulfill your orders for bouquets, arrangements, and flower delivery; to communicate with you about your order status, delivery details, and any questions you have; to coordinate with delivery personnel or third-party couriers when necessary; to send you information about our products and services where you have agreed to receive such communications; to improve our website, product offerings, and customer experience; to analyze site usage and trends; to comply with legal obligations and protect our rights; to respond to inquiries submitted through our contact form or other channels; to prevent fraud and ensure the security of our systems; and to enforce our Terms of Use and other policies.

We do not sell your personal information to third parties for their marketing purposes. We may share your information with service providers who assist us in operating our business, such as payment processors, delivery partners, hosting providers, or analytics providers, only to the extent necessary to perform those services and under contractual obligations to protect your data and use it only for the purposes we specify. We may also disclose your information if required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to process orders, handle customer service inquiries, comply with legal obligations, resolve disputes, and enforce our agreements. Order and contact information may be retained for a period consistent with our business needs, tax and accounting requirements, and applicable law. After the retention period has ended, we will securely delete or anonymize your information where feasible. You may request deletion of your data subject to applicable legal exceptions; we will respond to such requests in accordance with the law.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption of data in transit and at rest where appropriate, access controls, secure hosting environments, and staff training on data protection. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you use to access our services.

Your Rights

Depending on your location, you may have the right to access the personal information we hold about you; to request correction of inaccurate or incomplete data; to request deletion of your data in certain circumstances; to object to or restrict certain processing; to data portability (receiving your data in a structured, machine-readable format); and to withdraw consent where processing is based on consent. In some jurisdictions, you may also have the right to opt out of the "sale" or "sharing" of your personal information as defined under local law; we do not sell personal information as traditionally understood. To exercise these rights or ask questions about our privacy practices, contact us using the details provided on our website. We will respond within the time frame required by applicable law. You may also have the right to lodge a complaint with a data protection supervisory authority in your country or region.

International Transfers

Your personal information may be processed and stored in the United States or in other countries where our service providers operate. If you are located outside the United States, please be aware that the data protection laws of your country may differ from those of the United States. By using our services and providing your information, you consent to the transfer and processing of your information in the United States and other jurisdictions as described in this Policy. Where required by law, we will implement appropriate safeguards, such as standard contractual clauses, to protect your information in connection with such transfers.

Children

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us so we can take steps to delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites or services (for example, mapping services or social platforms). We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any third-party sites you visit. This Policy applies only to information collected by Khorlynnnnvod through our own website and services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and indicate the date of the last revision. For material changes, we may provide additional notice, such as an email or a prominent notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Us

For questions about this Privacy Policy or our handling of your personal information, you may contact Khorlynnnnvod at our business address: 347 E 85th St, New York, NY 10028, United States, or by phone at +12128791690. For written correspondence you may use the contact form on our website or reach us at connect@khorlynnnnvod.world. We will respond to your inquiry as soon as reasonably practicable.